Return & Refund Policy: –
It is the intention of Plantmade.in to satisfy its customers. However, considering that opened or damaged products cannot be reused, we cannot accept, exchange opened or used products, once sold or delivered.
Replacement/ Return Policy by Plantmade: –
In 7 days except the following:
- Products perishable in nature
- Items that have been used or opened
- An item not returned in the condition it was received.
- Any item received by us in a damaged condition.
- Items sourced or delivered outside India.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit
- Or there might be a manufacturing defect
- Or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of item is made within the stipulated time-frame of 7 days.. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning., The customer care will confirm the return and thereafter, book the return pickup with our Courier partners and inform the user. We will, thereafter, arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
Our Return Policy: –
- Replacement request must be made within 7 days of purchase and must not be part of the above list.
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall be charged for the order.
- In the case of perishable items or custom-made non-perishable items, neither email@example.com nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by Plantmade: –
Refunds would be made via the same mode as received and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.If the order is confirmed by the Company, but the same is not shipped within 3 days, 100% refund will be given to the user, in case he/she cancels the order.
Non-availability of products or deficiency in service:
If the item sent for replacement is not available, we will try to give you the best possible alternatives. The choice of customers, however, will be final.
Shipping Returned Merchandise: –
In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. firstname.lastname@example.org does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Items Damaged in Shipping: –
Products received in damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage – if it is a courier issue or a packaging issue.